Privacy & Cookie Policy

Skyline Express Limited
Last updated: 28 Nov 2025

This combined Privacy & Cookie Policy explains how Skyline Express Limited ("we", "our", "us") collects, uses, stores, and protects your personal data when you visit our website www.skylineexpress.co.uk, interact with us, or use our logistics and transportation services. It also explains how we use cookies and similar technologies.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Company Information

Skyline Express Limited
46 Boss Hall Rd, Ipswich, IP1 5BN
Email: info@skyline-express.co.uk
Phone: +44 (0) 1473 749509

2. Information We Collect

2.1 Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Delivery and pickup addresses
  • Company information
  • Payment details (processed securely via third-party providers)
  • Any forms, enquiries, or documents you submit

2.2 Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address
  • Browser and device information
  • Pages visited and referral sources
  • Cookies and usage data (see Section 7)

2.3 Information From Third Parties

We may receive data from:

  • Payment processors
  • Courier and logistics partners
  • Marketing or analytics platforms
  • Public business data sources

3. How We Use Your Information

We use your personal data to:

  • Provide logistics, freight, and transportation services
  • Process and manage bookings
  • Communicate with you regarding deliveries or enquiries
  • Manage payments and invoices
  • Improve our website and service quality
  • Ensure legal and regulatory compliance
  • Send marketing communications (only with your consent)

4. Legal Basis for Processing

We process personal data under:

  • Contractual necessity – to fulfil service requests
  • Legitimate interests – business operations, fraud prevention
  • Legal obligations – regulatory and tax compliance
  • Consent – marketing and certain cookies

5. Sharing Your Information

We may share personal data with:

  • Delivery partners
  • IT infrastructure providers
  • Payment processors
  • Professional advisers (legal, accounting, etc.)
  • Government or regulatory bodies when required

We never sell your personal data.

6. International Data Transfers

If data is transferred outside the UK, we ensure:

  • Appropriate safeguards are in place (e.g., Standard Contractual Clauses), or
  • The destination country has adequate legal protection

7. Data Retention

We retain personal data only as long as necessary for:

  • Providing services
  • Meeting legal and tax obligations
  • Resolving disputes

Retention period typically ranges from 12 months to 7 years.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Request erasure
  • Restrict processing
  • Object to certain processing, including marketing
  • Request data portability
  • Withdraw consent at any time

To exercise your rights, contact us using the details in Section 1.

9. Data Security

We implement technical and organisational security measures, such as:

  • Secure data storage
  • Access control
  • Encryption
  • Secure payment processing

However, no online transmission is fully secure.

10. Cookies & Tracking Technologies

10.1 What Are Cookies?

Cookies are small files stored on your device to help improve website functionality, performance, and user experience.

Cookies may be:

  • First-party cookies (set by us)
  • Third-party cookies (analytics, advertising partners)

10.2 Types of Cookies We Use

a. Strictly Necessary Cookies

Required for core website functionality. Cannot be disabled.

b. Performance & Analytics Cookies

Help us understand site usage and improve website performance.
(Examples: Google Analytics)

c. Functionality Cookies

Store preferences such as language or region.

d. Advertising & Marketing Cookies

Used for targeted adverts and measuring ad performance (only with consent).

10.3 Third-Party Cookies

External services may set cookies, including:

  • Google Analytics
  • Advertising platforms
  • Embedded content providers (e.g., maps, video)

These parties may process information such as IP address, device data, and browsing behaviour.

10.4 Managing or Disabling Cookies

You can manage cookie settings in your browser at any time:

  • Chrome: Settings → Privacy and Security → Cookies
  • Safari: Preferences → Privacy
  • Firefox: Settings → Privacy & Security
  • Edge: Settings → Cookies & site permissions

You may also disable Google Analytics here:
https://tools.google.com/dlpage/gaoptout/

Disabling cookies may affect website performance.

11. Links to Third-Party Websites

Our website may link to external sites.
We are not responsible for their content, security, or privacy practices.

12. Changes to This Policy

We may update this Privacy & Cookie Policy at any time.
The updated version will always appear on this page with a new revision date.

Continued use of the website constitutes acceptance of the updated policy.

13. Contact Us

For questions or data requests, please contact:

Skyline Express Limited
46 Boss Hall Rd, Ipswich, IP1 5BN
Email: info@skyline-express.co.uk
Phone: +44 (0) 1473 749509